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How We Keep Your Account Safe

Your personal information and payment details are at the centre of how we operate.

Clear data collection practicesYour account, your controlPayment security built in
Explore the Lobby Read FAQ
rivalbet How We Keep Your Account Safe
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Email Support

Send privacy questions and data requests to [email protected]. Our team responds during business hours, Monday to Friday 09:00–18:00 Jakarta time.

Live Chat

Use the chat widget in your account lobby to speak with our support team. Available daily 10:00–22:00 Jakarta time for account and privacy inquiries.

Account Settings

You can update your personal information, review your connected payment methods and adjust your account preferences directly from your privacy dashboard.

DATA HANDLING DETAILS

How We Manage Your Information

Encryption and Storage

All data transmitted between your device and our servers uses industry-standard TLS encryption.

Cookie and Tracking

We use cookies and session identifiers to keep you logged in, remember your preferences and analyse how you navigate the…

Account Verification

When you register or make large withdrawals, we ask for identity verification.

Withdrawal and Payment Flow

Your withdrawal requests are verified before funds leave our system.

Data Retention Schedule

We retain your account data while your profile is active.

Request Your Data

You can ask for a complete copy of your personal data stored with us. Submit requests via support@rivalbet.

Common Questions About Privacy on rivalbet

We collect your full name, email address, phone number and date of birth during registration. During your first deposit, we verify your identity with a government ID or passport. Players in Semarang and across Indonesia follow the same verification process.

Payment data never touches our servers directly. When you deposit via DANA, OVO, GoPay or QRIS, you're redirected to the payment provider's secure interface. We only receive confirmation that the transfer cleared; we never store card numbers or bank details.

Yes. Email [email protected] with 'Data Access Request' in the subject line. Include your account username. We'll compile your data and send a downloadable file within 30 days, free of charge.

We share only what's required with payment processors to clear your deposits and withdrawals, and with local authorities where law requires it. We never sell your data to marketers, analytics firms or unrelated businesses.

We retain your account records for seven years after closure to meet tax and financial reporting rules. After that period, we securely delete all personal information. You can request early deletion where local law permits.

Your account remains active and your data secure. Inactive accounts don't trigger deletion. When you return, your lobby, wallet and transaction history are exactly as you left them.

Log into your account and open Account Settings. You can update your email, phone and contact address directly. For deletions or changes to identity documents, contact [email protected] for assistance within 24 hours.

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